Terms & Conditions for Deltaflow Water Solutions Limited

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OVERVIEW

This website is operated by Deltaflow Water Solutions Limited, a company registered in England and Wales. Throughout the site, the terms “we”, “us”, and “our” refer to Deltaflow Water Solutions Limited. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By accessing our site and/or engaging our services, you agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation individuals, businesses, and organisations.

Please read these Terms of Service carefully before accessing or using our website or services. By accessing or using any part of the site or engaging our services, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website or services following the posting of any changes constitutes acceptance of those changes.

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SECTION 1 – SERVICE TERMS

By agreeing to these Terms of Service, you represent that you are at least 18 years of age, or the age of majority in the United Kingdom, and have the authority to enter into this agreement on behalf of yourself or your organisation.

You may not use our services for any illegal or unauthorised purpose, nor may you, in the use of our services, violate any laws or regulations in the United Kingdom, including but not limited to those related to water treatment, health and safety, or environmental protection.

You must not transmit any worms, viruses, or any code of a destructive nature that could affect the operation of our website or services.

A breach or violation of any of the Terms will result in an immediate termination of your access to our services.

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SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time, subject to applicable UK law, including the Consumer Rights Act 2015.

You understand that your content (not including payment information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Payment information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, or exploit any portion of our services, website content, or materials provided as part of our services without express written permission from us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

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SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, or more complete sources of information, such as our professional advice or regulatory guidance. Any reliance on the material on this site is at your own risk.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information unless required by law. You agree that it is your responsibility to monitor changes to our site.

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SECTION 4 – MODIFICATIONS TO SERVICES AND FEES

Fees for our services are subject to change without notice, subject to any contractual agreements in place.

We reserve the right at any time to modify or discontinue any service (or any part thereof) without notice, subject to applicable UK consumer protection laws.

We shall not be liable to you or any third party for any modification, fee change, suspension, or discontinuance of the service, except as required by law.

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SECTION 5 – SERVICE DELIVERY AND COMPLIANCE

Our services, including water treatment, Legionella risk assessments, and related solutions, are delivered in accordance with UK regulations and industry standards, including but not limited to BS 2486, HSG274, and the Control of Substances Hazardous to Health Regulations 2002 (COSHH).

We maintain professional indemnity insurance to cover our service delivery. You agree to provide all necessary access, information, and cooperation to enable us to perform our services effectively and in compliance with applicable regulations.

Emergency services, where offered, are subject to availability and may incur additional fees, which will be communicated at the time of request.

We reserve the right to refuse or suspend service delivery if, in our professional judgement, it would result in non-compliance with health, safety, or environmental regulations.

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SECTION 6 – HEALTH AND SAFETY RESPONSIBILITIES

We are committed to complying with the Health and Safety at Work etc. Act 1974 and related regulations. Our services, particularly those involving Legionella control and water treatment, are designed to meet these obligations.

You agree to:

• Provide a safe working environment for our personnel and contractors.

• Inform us of any known hazards or risks on your premises.

• Comply with any health and safety recommendations we provide as part of our services.

Failure to comply with these responsibilities may result in suspension or termination of our services.

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SECTION 7 – TRAINING AND CERTIFICATION

Where our services include training or certification, we will deliver these in accordance with industry standards and regulatory requirements. Certificates issued are valid only for the specified duration and scope.

You are responsible for ensuring that personnel attending training meet any prerequisite requirements and for maintaining compliance with ongoing certification obligations.

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SECTION 8 – BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any service request at our discretion, subject to applicable UK law. We may limit or cancel service delivery if it conflicts with regulatory or contractual obligations.

You agree to provide current, complete, and accurate billing and account information for all services engaged. You agree to promptly update your account and other information, including your email address and payment details, to enable us to complete transactions and contact you as needed.

In the event of a change to or cancellation of a service request, we will attempt to notify you using the contact information provided.

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SECTION 9 – DATA PROTECTION AND GDPR

Your personal data is processed in accordance with our Privacy Policy, which complies with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR) as retained in UK law. Please review our Privacy Policy on our website for details on how we collect, use, and protect your data.

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SECTION 10 – THIRD-PARTY LINKS AND TOOLS

Our website or services may include links to third-party websites or tools over which we have no control or input. Access to such links or tools is provided “as is” without any warranties or endorsements.

You acknowledge that use of third-party tools or websites is at your own risk, and you should review the relevant third-party terms and policies before engaging with them.

We are not liable for any harm or damages related to third-party websites or tools.

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SECTION 11 – FEEDBACK AND COMMUNICATIONS

If you provide feedback, suggestions, or other communications to us, whether requested or unsolicited, you agree that we may use such feedback without restriction or obligation to compensate or respond to you.

We may monitor feedback to ensure compliance with these Terms but are not obligated to edit or remove content unless required by law.

You agree that your feedback will not violate any third-party rights or contain unlawful or objectionable material. You are solely responsible for the accuracy and legality of your feedback.

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SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Our site or services may occasionally contain typographical errors, inaccuracies, or omissions related to service descriptions, pricing, or availability. We reserve the right to correct such errors and to update or cancel service requests if information is inaccurate, without prior notice (including after a request has been submitted), subject to applicable consumer rights.

We undertake no obligation to update information except as required by law.

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SECTION 13 – PROHIBITED USES

You are prohibited from using our site or services: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate UK or international laws, including water treatment or health and safety regulations; (d) to infringe our or others’ intellectual property rights; (e) to harass, defame, or discriminate based on protected characteristics; (f) to submit false or misleading information; (g) to upload viruses or malicious code; (h) to collect others’ personal information unlawfully; (i) to spam or phish; (j) for obscene purposes; or (k) to interfere with our service security.

We reserve the right to terminate your access for violating these prohibitions.

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SECTION 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that our services or website will be uninterrupted, secure, or error-free, but we will perform our services with reasonable care and skill as required by the Consumer Rights Act 2015.

You agree that use of our services is at your sole risk. Services are provided “as is” without implied warranties beyond those required by UK law.

To the extent permitted by law, Deltaflow Water Solutions Limited, our directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our services, including but not limited to loss of profits, data, or savings, except where liability cannot be excluded under UK law (e.g., for death or personal injury caused by negligence).

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SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold harmless Deltaflow Water Solutions Limited and our affiliates, officers, and contractors from any claim or demand, including reasonable legal fees, arising from your breach of these Terms, violation of UK law, or infringement of third-party rights.

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SECTION 16 – SEVERABILITY

If any provision of these Terms is deemed unlawful or unenforceable, it shall be enforceable to the fullest extent permitted by UK law, and the unenforceable portion shall be severed without affecting the remaining provisions.

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SECTION 17 – TERMINATION

Obligations and liabilities incurred prior to termination shall survive for all purposes.

These Terms are effective until terminated by you or us. You may terminate by ceasing to use our services and notifying us. We may terminate without notice if you breach these Terms, subject to applicable law.

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SECTION 18 – ENTIRE AGREEMENT

These Terms, along with any policies or rules posted on our site, constitute the entire agreement between you and us, superseding any prior agreements.

Failure to enforce any right shall not constitute a waiver.

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SECTION 19 – GOVERNING LAW

These Terms and any agreements for our services shall be governed by and construed in accordance with the laws of England and Wales.

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SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at contact@deltaflowwatersolutions.com.